Return & Refund Policy

At 【请替换：店铺名称】, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the guidelines outlined below.

Return Eligibility

Return requests must be submitted within 30 calendar days from the delivery date.
To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original packaging, labels, and accessories.
Show no signs of misuse, damage, or accidental wear.
Be suitable for resale after inspection.

Non-Returnable Products

The following products are not eligible for return:

Customized or personalized products.
Digital products or downloadable content.
Gift cards or store credit.
Clearance or final sale items.
Products that have been altered or used after delivery.

Return Process

To initiate a return, please contact our customer service team at 【请替换：客服邮箱】 within the 30-day return window. Returns must be shipped back promptly after approval. Please allow 1-2 business days for us to process your return request.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Shipping fees are calculated and displayed at checkout on our website.

Refunds

Once we receive and inspect the returned item to confirm it meets return criteria, we will process your refund. Approved refunds will be issued to the original payment method within 5-7 business days. Please note processing times may vary by payment provider.

Incorrect, Missing, or Damaged Orders

If your order arrives damaged, missing items, or incorrect products, please retain the packaging and contact us immediately at 【请替换：客服邮箱】. We will review your claim and provide further instructions.